Sona102 Privacy Policy – Your Data, Protected

1 Introduction

Sona102 (referred to hereinafter as "we", "us", or "the Platform") is a licensed online betting and gaming platform. We place the highest importance on our members' privacy and are committed to operating with full transparency at all times.

This Privacy Policy explains how sona102 collects, uses, stores, and shares your personal information with third parties. This policy covers our Terms & Conditionsan integral part of.

By using the sona102 website or mobile app, you are considered to have fully accepted this Privacy Policy. If you disagree with any part of this policy, we ask that you refrain from using our platform.

2 What data we collect

Sona102 may collect the following types of information from you for various purposes:

If you contact our support team, records of those conversations may also be retained. Any additional information you voluntarily provide will likewise be collected.

3 How we use your data

Sona102 uses your data only for lawful and specific purposes. We never collect more than what is necessary or use your information for unrelated reasons.

• For creating, verifying, and managing your account.
• Processing financial transactions — deposits, withdrawals, and bonus payouts.
• To meet KYC and AML legal obligations.
• To detect and prevent fraud, scams, and suspicious activity.
• To recommend games and offers tailored to your preferences.
• To provide customer support and resolve issues.
• To improve platform performance and resolve technical issues.
• For enforcing responsible gaming policies and monitoring at-risk behavior.
• For resolving legal disputes and fulfilling requests from regulatory authorities.
• To send you promotional offers via email, SMS, or push notification (with your consent).

4 Data Sharing Policy

Sona102 does not sell or rent your personal data to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals.
• KYC Verification Partner: Documents may be shared with licensed verification service providers for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or regulatory authority request.
• Analytics services: Anonymized and aggregated data may be shared with analytics services for platform improvement purposes.
• Business Successor: In the event of a change in sona102's ownership, data may be transferred to the new authority, subject to their compliance with this policy.

5 Cookie Policy

Sona102 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform. To opt out of marketing cookies, please contact support.

6 Security Measures

Sona102 uses industry-leading technology and processes to protect your personal information. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions.
• AES-256 encryption for stored data.
• Regular security penetration testing and vulnerability assessments.
• Two-factor authentication (2FA) support.
• Automated detection of unusual logins or transactions.
• Employee data access is restricted to the minimum necessary (Principle of Least Privilege).
• A 24/7 monitoring team to respond to security incidents.

7 Data Retention Period

Sona102 does not retain your data beyond what is necessary. Retention periods are determined primarily by legal obligations and legitimate business needs.

• Account details: For the duration of the account and a minimum of 5 years after closure.
• Financial transaction records: Up to 7 years maximum, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: Up to 3 years for responsible gaming monitoring.
• Support Conversations: Up to 2 years after the issue is resolved.
• Cookie & Log Data: Up to 13 months.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified in any way.

8 Your Rights

As a sona102 member, you have important rights over your personal data. To exercise these rights, contact our support team directly.

Rights requests are typically responded to within 30 days. For complex cases, this may extend up to 60 days, and you will be notified in advance if that is the case.

9 Protection of Minors

Sona102 strictly prohibits anyone under 18 from using the platform. We never knowingly collect data from minors.

• Date of birth is verified at registration, and anyone under 18 is not permitted to create an account.
• Age is re-verified during the KYC process.
• If we become aware that data belonging to a minor has been collected, it will be deleted immediately and the account will be closed.

10 Third-Party Links & Services

Sona102 may use third-party services on its platform, such as payment gateways or analytics tools. These third parties have their own privacy policies.

• BKash, Nagad, and Rocket's own privacy policies apply for payment processing.
• We carefully select third-party service providers and verify their data protection standards.
• Only the minimum necessary information is shared with third parties.
• Sona102 is not responsible for third-party practices, so we recommend reviewing their policies separately.

11 Policy Updates

Sona102 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email.
• A pop-up notice will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. For significant changes, we may seek your explicit consent.

12 Contact Us

Reach out to us for any privacy-related questions, requests, or complaints. Our dedicated data protection team is committed to responding to your request within 30 days.

To learn more about your rights or for information on responsible gaming, please visit our Responsible Gaming View the page.